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St Ives Branch
1a Station Road
St Ives
Cambridgeshire
PE27 5BH
Telephone: 01480 398080
recruitment@meyer-scott.co.uk

Peterborough Branch
11 Wentworth Street
Peterborough
Cambridgeshire
PE1 1DS
Telephone: 01733 892587
jobs@meyer-scott.co.uk

Title:Housing Officer (VR/05771)

Date Posted:31st October 2017
Salary/Rate:£18.48 ph
Location:Cambridge
Type:Temporary
Contact:Sue Lovesey
Description:For: Housing Officer



Meyer Scott Ref: VR/05771

£18.48 per hour

Job Purpose:

To be responsible for managing and motivating a team and associated projects to ensure effective delivery of customer focussed services, on time and within budget.


General Responsibilities

The jobholder will predominately work either in City Homes, Sheltered & Supported Housing or Housing Advice however according to service needs the jobholder is required to cover at any other location in the service of the Council as required.

1. Manage complex housing management problems and developing solutions to these problems by liaising with different sections and departments of the Council and external agencies.
2. Investigate and resolve complex customer complaints and responding to enquiries.
3. Team supervision.
4. Build relationships with other specialist services including both statutory and non-statutory services to provide support as required.
5. Provide support, guidance and specialist advice to the Customer Service Team on all aspects of housing and tenancy management.
6. Arrange multi- agency meetings as needed to identify shared solutions to problematic tenancy issues.
7. Work with agencies to develop positive links with both local health and social services across the City and other housing providers.
8. Report as required, on services within the neighbourhood to management teams etc.
9. Advise customers of the Council’s policies, procedures and practices.
10. Participate in fundamental service reviews and continuous improvement programmes.
11. Control expenditure to ensure that financial targets are achieved.



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Meyer-Scott Recruitment - with branches in St Ives and Peterborough, Cambridgeshire
Call us today: 01480 398080 (St Ives) - 01733 892587 (Peterborough)

Registered office: 1a Station Road, St Ives, Cambridgeshire PE27 5BH
Registered in England and Wales 8376369