|For: Sales Co-Ordinator, £21,000 - £24,000 p.a.|
Meyer Scott Ref: VR/05591
Our client in St Ives is seeking a Sales Coordinator to assist in the attainment of sales targets working alongside their network of branches ensuring customers requirements are satisfied and exceeded. Working with the Central Sales Office Manager and other staff to identify and maintain or improve customer relationships to maximise sales potential. Candidates must be sales driven and able to convert enquiries into quotes and quotes into orders and be willing to provide any ad-hoc support to the business as required.
Ensure enquiries from existing customers are managed to achieve maximum customer satisfaction.
Handle enquiries from existing customers to maximise opportunities including tracking/follow up quotes
Ensure quotes and orders are input onto the system in an accurate and timely manner.
Liaise with branches when required to ensure enquiries are managed to the customers satisfaction
Maximise add-on sales through conversations with customers.
Follow up customer enquiries and quotes to maximise business opportunity and customer satisfaction
Working to agreed KPIs to ensure results in terms of calls, quotes, sales and margin
Driving customer retention and feedback.
Obtaining customer information by answering telephone calls; interviewing customers; verifying information.
Working to set CRM systems requirements and KPIs
Determines eligibility by comparing customer information to requirements.
Establish policies through data entry of customer information.
Informs customers by explaining procedures; answering questions; providing information.
Updates job knowledge by studying new products/services; participating in training opportunities.
Accomplishes sales and organization mission by completing related results as needed.
Strong verbal communication skills
Strong customer focus with ability to build & maintain relationships with customers
Excellent people skills
Good level of numeracy
Familiar with using multi-windows based business applications (including MS Office)
Excellent attention to detail
Ability to multi-task
GCSE Maths and English (preferable)
Enjoys working to targets
Experience and background in sales and customer services
Effective communicator & professional telephone manner
Our client offers 25 days holiday per year and the option to join their contributory pension scheme. They also offer perks including on-line discounts from high street shopping and entertainment.