Industrial Vacancies   Office Vacancies   Accountancy Vacancies  

Who Are We
Contact Us
Interview Tips
Preparing a CV

St Ives Branch
1a Station Road
St Ives
PE27 5BH
Telephone: 01480 398080

Peterborough Branch
11 Wentworth Street
Telephone: 01733 892587

Title:Customer Contact Advisor (VR/05439)

Date Posted:24th July 2017
Salary/Rate:£10.27 ph
Contact:Sue Lovesey
Description:For: Customer Contact Advisor

Meyer Scott Ref: VR/05439

£10.27 per hour

Nr Papworth

Meyer Scott Ref: VR/04900

You will be a part of a highly skilled and committed team of professionals delivering the Customer Contact Service, offering a first class customer experience and maximising value for money.

You will be responsible for maintaining excellent customer satisfaction ratings and resolving customer enquiries via multiple channels including: face-to-face, telephone, text message, email, web-chat and social media.

You will deliver a wide range of services directly to the customer and seek to resolve enquiries at the first point of contact. You will also take advantage of opportunities to resolve multiple enquiries at the same time helping the realisation of efficiency gains and enhancing the customer experience.

Key Responsibilities

• Resolve queries and advise customers on a wide range of services via multiple channels including: face-to-face, telephone, text message, email, web-chat and social media.

You will follow up the commitments you make to the customer and act upon them in a timely manner and in line with their expectations.
• To represent and champion the Customer Contact Service.
• To build relationships with customers inspiring their trust in both you and the Company
• Maintain up to date knowledge and understanding of services and systems used within the Customer Contact Service.
• To proactively seek out and resolve potential issues before they arise, escalating more complex issues as appropriate.
• To recommend service improvement opportunities both within the Customer Contact Service
• Where appropriate, promote and encourage lower cost contact channels including self-service, web chat and email.
• Using the customer relationship management system, maintain and update customer records ensuring accurate and relevant information is captured.

• Process customer payments and facilitate the setting up of direct debits.

• Undertake administration tasks as required including the production of correspondence and documentation.

• Apply appropriate and effective communication techniques when dealing with customer contacts including diffusing conflict and managing sensitive situations.
• Maintain a commitment to the company’s Vision, Aims, Approaches and Actions.
• The recording of customer feedback including compliments, comments and complaints.

• The recording of freedom of information requests.

N.B - The Customer Contact Service operates Monday to Friday 08.00am to 5.30pm. Customer Contact Team Leaders will work a 37 hours week on a shift rota operating between these hours.

Pay Rate: £10.27 per hour

      Share this vacancy at Facebook

Meyer-Scott Recruitment - with branches in St Ives and Peterborough, Cambridgeshire
Call us today: 01480 398080 (St Ives) - 01733 892587 (Peterborough)

Registered office: 1a Station Road, St Ives, Cambridgeshire PE27 5BH
Registered in England and Wales 8376369