|Description:||For: Customer Service Co-ordinator, Huntingdon, £18,000-£20,000|
Meyer Scott Ref: VR/05406
Our client is looking for a Customer Service Co-ordinator to provide a dedicated first point of contact for our customers managing the sales order process from receipt to delivery.
Act as the customerís representative within the Company by managing and influencing internal relationships with all other Departments, to ensure we both consistently maximise opportunities with, and meet commitments to, our customers.
Undertake daily reactive/proactive inbound/outbound customer communication and liaison, via the phone, e-mail and face-to-face (when required on occasion) to ensure timely, courteous, effective and professional response to enquiries, all requests for information and resolution of issues.
Manage the sales order process from enquiry through to order and delivery - including but not limited to sales order processing, order monitoring/progressing and undertaking all necessary external/internal liaison - and efficiently handle all stages of our business administration function delivering our commitments, including but not limited to sales order processing, complaint/concern recording and credits.
Secure sales and opportunities for the company, within the Companyís pricing policy guidelines/ customer terms to contribute to the Company Plan and Sales Budget.
Manage the customer concern/complaints process, including receipt, review, resolution, and implementation of corrective action, logging/recording and identifying preventative action.
Key Areas of Expertise will be:
Market/Product Knowledge which one will learn very much on the job unless you come with the requisite experience.
Internal Account Management.
Professionally manage and commercially control designated customer accounts, in conjunction with support from external Sales/National Accounts, ensuring contractual, Agreement or order requirements are fulfilled in line with customer and the Companyís expectations. Undertake all necessary customer communication and liaison, via the phone, e-mail and face-to-face (when required on occasion) to ensure timely, courteous, effective and professional response to all enquiries, requests for information and resolution of issues, whilst acting in a commercially responsible manner.
You will need to foster good Relationship Management approach with internal and external customers.
Undertake negotiations with current customers/potential clients via telesales, verbal/written quotations and enquiry handling activities to secure sales within agreed pricing policy guidelines and customer terms, to realise and maximise all opportunities (given/facilitated) in support of the Companyís Sales Budget.
Sales Process Administration
Complete all required Sales administration necessary to deliver our commitments to our customers, including but not limited to sales order processing, complaint/concern recording, credits, order book management and other System-related activity (terms/price updates etc) to ensure the sale process consistently runs in a smooth, efficient and timely manner.
Service Orientation and Complaints/Concerns Management
Adopt at all times a high service orientation throughout day-to-day activities that fully satisfies and controls customer demands and expectations, in line with those of the Company. Target complete customer satisfaction throughout all activities, and on the occasions this is not achievable, actively manage the customer
35 hour week, Monday-Friday, pension scheme, 25 daysí hols plus 8 public holidays.