| Description: | For: Customer Service Advisor x2
£9.24 per hour
Hours: 11.00 17.00 Monday to Friday. Likely to be extended to 9.00 17.00 shortly after starting.
Meyer Scott Ref: VR/05199
Our Client is conveniently situated in a central Huntingdon location easily accessible by public transport. Situated in a lovely modern office environment this role will be tasked to act as first point of contact for customers, responding to requests and enquiries and perform routine and non-routine transactions and customer care activities.
Handle incoming calls regarding a wide variety of services ensuring a high level of service at all times.
Research and supply information.
Access and update system records whilst in conversation.
Liaison with other departments as necessary.
Setting up of customer records as needed.
Processing payments.
Respond to routine and more complex queries across a broad range of services, which may involve the application of law and policy, demonstrating due attention to customer care and a professional approach at all times.
Use and maintain appropriate computer based information systems and customer relationship management databases.
Identify quickly where on-line advice is not readily available and re-direct customers appropriately.
Carry out all contact centre duties related to delivery of services using relevant ICT systems effectively to develop and maintain records, files and statistical information, including service shortfall.
Maintain strict confidentiality at all times and adhere to Data Protection legislation and service guidelines on the use of data.
Experience:
1 years experience in a customer facing role, preferably gained in an advice giving/guidance environment.
1 years experience in a role using ICT to input and/or retrieve information.
Good verbal communication skills, attention to detail and initiative.
Self-motivation, positive attitude, integrity, tolerance & confidence.
An understanding of diversity and culture and how this impacts working and customer relationships, working knowledge of anti-discriminatory practice.
Flexibility to adapt to changing work requirements.
Familiarity with use of internet and word processing software.
Active listening skills, empathy and ability to interact with others in a tactful, sensitive and appropriate manner.
|
