| Description: | For: Customer Service (Order Processor)
Meyer Scott Ref: VR/05150
Salary: £16,000 - pro rata
4 month FTC
To support the Level 3 Customer Account Management team in processing orders, ensuring that schools receive a premium service where all orders placed are processed and dealt with in a professional and timely manner and are delivered to school on time.
Main duties
• Being able to deliver excellent customer service to internal and external customers and enjoy dealing with people.
• Have good knowledge of our products and services, in particular planners (student, teacher and primary).
• The ability to use the main database and tracker database to ensure all information is kept up to date.
• Entering planner and other jobs onto the database and ensuring the information is current throughout the production process.
• Tracking jobs throughout their progress.
• Providing proof assessment to planner jobs with very high accuracy and attention to detail.
• Have a problem solving attitude, working with the level 3 CAM to solve all types of queries, complaints and problems.
• Being able to communicate with internal and external customers and suppliers by telephone, email and mail.
• Updating the customer user information on the database – daily.
• Ensuring the order tracking information is up to date at all times.
• Sending jobs to print using various software.
• Other tasks as required from time to time.
Fixed Term Contract Immediate Start until – End August
Hours of work: 8.00 to 4.00 (half hour lunch)
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