Title:	Sales Administrator (VR/05117)
Date Posted:	19th April 2017
Salary/Rate:	£20,000 - £24,000 p.a.
Location:	St. Ives
Type:	Permanent
Contact:	Sally
Description:	Sales Administrator, St Ives, Permanent, £20,000-£24,000 Meyer Scott Ref: VR/05117 Our client in St Ives is seeking a Central Sales Office Coordinator to assist in the attainment of sales targets working alongside their network of branches ensuring customer’s requirements are satisfied and exceeded. Working with the Central Sales Office Manager and other staff to identify and maintain or improve customer relationships to maximise sales potential. Candidates must be sales driven and able to convert enquiries into quotes and quotes into orders and be willing to provide any ad-hoc support to the business as required. Duties • Ensure enquiries from existing customers are managed to achieve maximum customer satisfaction. • Handle enquiries from existing customers to maximise opportunities including tracking/follow up quotes • Ensure quotes and orders are input onto the system in an accurate and timely manner. • Liaise with branches when required to ensure enquiries are managed to the customers satisfaction • Maximise add-on sales through conversations with customers. • Follow up customer enquiries and quotes to maximise business opportunity and customer satisfaction • Working to agreed KPIs to ensure results in terms of calls, quotes, sales and margin • Driving customer retention and feedback. • Obtaining customer information by answering telephone calls; interviewing customers; verifying information. • Working to set CRM systems requirements and KPI’s • Determines eligibility by comparing customer information to requirements. • Establish policies through data entry of customer information. • Informs customers by explaining procedures; answering questions; providing information. • Updates job knowledge by studying new products/services; participating in training opportunities. • Accomplishes sales and organization mission by completing related results as needed. Person specification • Strong verbal communication skills • Strong customer focus with ability to build & maintain relationships with customers Excellent people skills • Good level of numeracy • Familiar with using multi-windows based business applications (including MS Office) • Excellent attention to detail • Professional manner • Ability to multi-task • GCSE Maths and English (preferable) • Enjoys working to targets • Driving Licence • Experience and background in sales and customer services • Effective communicator & professional telephone manner Our client offers 25 days holiday per year and the option to join their contributory pension scheme. They also offer perks including on-line discounts from high street shopping and entertainment.
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