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St Ives Branch
1a Station Road
St Ives
PE27 5BH
Telephone: 01480 398080

Peterborough Branch
11 Wentworth Street
Telephone: 01733 892587

Title:Level 3 Support & Service Engineer (VR/05108)

Date Posted:6th June 2017
Salary/Rate:25,000 pa
Description:For: Level 3 Support & Service Engineer

Meyer Scott Ref: VR/05108

Level 3 Support & Service engineer Permanent - 25,000 per annum Peterborough

L3 technical experts resolve issues that are typically difficult or subtle.

L3 engineers participate in management, prioritisation, minor enhancements, break fix activities, problem management, stability analysis, etc.

These support leaders have specific, deep understanding and expertise in one or two technology platforms (for example, in WiFi and Networking).

L3 engineers are proactive in nature, identifying problems in advance and looking for continuous service improvement opportunities.

If a fix involves a major enhancement or a development, then the problem is transferred to engineering or development teams.

L3 engineers may have root or administrator access to basic systems.

Complete tasks sent up from Level 2 support
Pre-sales technical assistance with proposed IT system design
Client network and service deployment & commissioning
On-site network deployment & commissioning
Back office IT systems maintenance and enhancement
Hosted services maintenance and enhancement
Manage issues for Premium clients and manage communication with them effectively, Telephone, Email and Tickets

Personal Attributes

Ability to learn from an issue/mistakes
To go and find the answer to anything that is unclear before asking a senior member
Possess good communication skills
Work well under pressure
Have a keen interest in problem-solving and improving systems/procedures

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Meyer-Scott Recruitment - with branches in St Ives and Peterborough, Cambridgeshire
Call us today: 01480 398080 (St Ives) - 01733 892587 (Peterborough)

Registered office: 1a Station Road, St Ives, Cambridgeshire PE27 5BH
Registered in England and Wales 8376369