Title:	Junior Administrator (VR/05103)
Date Posted:	12th April 2017
Salary/Rate:	£16,000 per annum
Location:	Huntingdon
Type:	Permanent
Contact:	Sue Lovesey
Description:	Meyer Scott Ref: VR/05103 Our client is one of the UK’s leaders within their industry. Position Purpose; • To support the operational administrative needs of the Company by undertaking a full range of administrative duties and ensuring efficient administrative processes are maintained in accordance with Company procedures and any relevant work instructions. Accountabilities include; • Receive and log service calls from the customers • Ensure the Service Engineers are kept up-to-date with booked appointments and completed installations. • Complete installer/customer paperwork ready for issue. • Assist in Co-ordinating service engineers and allied trades as required • Ordering service call materials • Check that sat notes are correct and processed in a timely manner • Ensure all manual and electronic systems records are kept up to date. • Administer fuel receipts and vehicle bonds • Monitor and action the release of customer warranties. • Deal with customer enquiries as required including customer courtesy calls, responding to customer queries & issues, Head Office issues ensuring management & the relevant system is updated where appropriate • To qualify customer appointments for service calls, complete the relevant paperwork and update the records/system as required. • Process handover sheets, including forms relating to health and safety. • Ensure debt jobs and any outstanding works are booked in a timely manner. Performance measures; • Service call targets • Service call handling • Customer Service • This is an office based role. A degree of flexibility may be required with working hours during busy periods. • To abide by all statutory requirements including those relating to Health and Safety. • To adhere to and promote all company policies and procedures • To undertake any other reasonable duties as directed Desirable Qualifications • Educated to GCSE level C or above in Math’s and English • Good numerical aptitude • Good written and verbal communication skills • Specific Qualification in Administration such as NVQ Technical Competencies • IT literate Inc. Word, Excel, email. Experience • Previous general administration experience. • Previous experience in a customer service environment. • Background in a related industry. • Previous logistics/planning experience.
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