| Description: | Credit Control (Collections Clerk)
Meyer Scott Ref: VR/05016
• Chasing collection of outstanding payment from customers via telephone, e-mail and letter
• Receive incoming calls and emails from customers and sales support team
• Surface, investigate and raise customer account queries via manual query template or system
• Monitor and chase resolved queries
• Maintain accurate customer records via customer comments and diary
• Raise own journal amendments
• Attend regular ledger review and provide reasons for any outstanding invoices on the ledger
• Provide cover on other ledgers when required
• Action weekly/monthly aged debtor report downloads
Other Duties
• Provide Monthly Cash Flow forecast for Wireless Group Ledger
• Administration duties:
• Daily Cash Allocation, Cash Queries, Post
• Weekly, Refunds, Pre-Pay & Monthly Account
Dunning
• House Accounts and raising of journals
• Returned Cheques
• Credit Card Chargebacks
• Involvement in the updating of documented department procedures
• Provide Journal Input cover
• Action Customer amendment requests within SOX guidelines
• Knowledge of SAP
• Wide understanding of Credit Control practises and procedures
• Efficient and hardworking with ability to multitask
• Ability to work under pressure and to tight deadlines
• A good team player capable of flexibility
Self-motivated with proactive approach
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