| Description: | For: Customer Service Officer and Data Analyst, Peterborough, Permanent, £18,000
Meyer Scott Ref: VR/04931
Our client is seeking a candidate to provide dedicated support to key areas aimed at improving the remarketing performance for their customer.
Duties to include;
• Providing precise analytical data on the performance of the marketing channels the vendor elects to utilise.
• Administration of the day to day tasks performed by the RMS Outsource administration department by working closely with the existing team in order to ensure set SLAs/KPIs are achieved.
• Update key reports and information, in order to analyse performance against set objectives for the remarketing channels being utlised by the customer.
• Provide updates at agreed frequencies to all stake-holders performance against agreed KPIs.
• Provide data to support the agreed SLA/s/KPIs at the agreed frequencies.
• To work in close partnership with the Account Manager
• Produce key analysis reports and information in order to allow the client to make strategic decisions on their remarketing strategy.
• Provide weekly updates of relevant reports and update summaries.
• Create and develop new marketing reports as required.
• Provide data to meet internal targets as well as customer SLAs and KPIs
• Carry out the various customer management tasks performed.
• Answering and responding to emails and telephone enquiries from auction sites and RMS clients. Action any issues, queries or complaints arising so that any problems are resolved, in a timely fashion, to all parties satisfaction as far as is reasonably practicable.
• Escalate any complex issues to the supervisor.
• Ensure that customer SLAs are met or exceeded.
• Undertake ad-hoc tasks as necessary to meet the business needs and for your own personal development.
This role requires a team player with ability to build strong client relationships, communicate effectively at all levels and work under pressure to achieve deadlines. This role also has a great deal of customer service focus and so a high degree of attention to detail is required. You will need a good understanding of Microsoft Office and other data analysis products and excellent data entry skills.
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