Title:	Service Co-coordinator (VR/04892)
Date Posted:	28th February 2017
Salary/Rate:	£18,000 - £22,000 p.a.
Location:	Waterbeach
Type:	Permanent
Contact:
Description:	Meyer Scott Ref: VR/04892 Salary £18,000 - £21,000 doe Monday – Friday Our client is looking for an experienced Service Co-coordinator to join the on a permanent basis to assist with the smooth running of the business. The role of planning coordinator is liaising with various departments and clients on a daily basis ensuring the smooth delivery of the services in a professional and reliable manner. The role will involve working closely within your team and also other departments i.e. engineering, sales etc. As a provider of professional electrical services you will be required to arrange and book work on to a work log ensuring all information is present and correct. This will also require arranging engineer’s diaries and work schedules on a daily / weekly basis preparing and sending out job sheets to the relevant engineer. Liaising with clients with regards to access information etc. Uphold and promote the company’s ethical, moral sustainable and environmental values, in particular to business ethics, philosophy, integrity, corporate and social responsibility – in essence treating our customers, work colleagues, suppliers, sub-contractors and other business partners as we would like to be treated and ensuring that the company meets the contractual obligations to its customers and carry out your duties accurately, efficiently so as to promote and maintain good business relationships and generate profit for the company. Key responsibilities • Planning and scheduling of engineers / Sub contractors work logs around the UK on a daily basis using excel spreadsheets, ensuring that all information is correct and present. • Liaising with engineers both face to face and over the telephone in a confident and professional manner this will involve problem solving, booking accommodation arranging for onsite access etc. • Booking work with clients via telephone or email in a professional manner making sure that the client knows what we are going to be doing on site and any special requirements that might need to be adhered to and relaying the information accordingly to the relevant persons. • Working with other internal departments making sure the clients order is processed in accordance to company guidelines and according to time scales, renewal dates etc ensuring that when the work has been completed it is processed and ready for the invoice to be raised and sent to the client. • Responsible for the health & safety of yourself and others at all times. • Carry out work in accordance with the H&S policy, method statements, risk assessments, policies & procedures. Qualifications and Experience: • 2 years + Experience working within a planning department preferred. • 5 GCSE’s including English & Maths or equivalent Required Skills: • Excellent IT skills and knowledge of spreadsheets using excel outlook, word and explorer. • Exceptional attention to detail and organisational skills. • Exceptional customer care skills. • Knowledge of UK Geography. • Ability to work under pressure to deadlines. • Proactive and a team player. • Confident and polite telephone manner.
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