| For: Events Assistant
Meyer Scott Ref: VR/04858
Events Assistant – Peterborough – Permanent - £16,000 pa
The Goal of the events team is to create an event that is a transformational life changing experience in a comfortable, positive environment, ensuring that we are attentive to the needs of the customer whilst maximising every sales opportunity.
The role of the Events Assistant is to assist with the organisation & administration of events
• Provide admin support to events team
• Assist in the world-class delivery of events
• Identify improvement areas and take action
• To provide exceptional customer service to colleagues at events and in communication
with clients
• Provide outstanding support to the event managers and delegates in all areas
• Seek ways to contribute further and ensure excellent results with event delivery and customer feedback
Customer Service
• Adhere to customer service levels & procedures specified in the VIP customer service manual
• Provide personal, prompt replies to all enquiries from customers
• Ensure all customer enquiries are followed through all the way to resolution
Administration
• Check and respond to daily emails from customers, through several email accounts
• Answer the events telephone
• Ensure all administration is prompt & accurate
• Ensure all data input into Infusionsoft is accurate
• Complete any administrative follow up from events
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