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Title: | Helpdesk Administrator (VR/04838) |
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Date Posted: | 24th January 2017 |
Salary/Rate: | £8.50 - £10.00 per hour |
Location: | St. Ives |
Type: | Temporary |
Contact: | Sue Lovesey |
Description: | Meyer Scott Ref: VR/04838
This role is based within a busy Operations Centre. Candidates will be responsible for monitoring client faults and responding to these in the correct manner and timeframe. Duties include;
• Responding to all incoming calls relating to support for all Network Operation Centre customers in the appropriate manner. • Accurate logging of calls and faults on the system. • Co-ordination of Engineers. • Raising tickets for required works. • Generating planned work orders and reports. • Co-ordinating Engineer on-site activity, relating to site access and stores. • Carry out all work accurately and in accordance with company quality procedures and Service Level Agreements. • Carry out fault management tasks and allocation as per the works process. • Maintaining the shift handover documents and spreadsheets in order to maintain a fluid working shift rotation. • Handle incoming calls and e-mails to the Helpdesk. • Maintain accurate notes and reports on all open tickets to enable all users to see job progress. • Strict adherence to customer specific Service Level Agreements. • Maintain good working relationships with customers and Engineers. • Report escalated calls/ issues to senior member of the team.
It is essential that candidates have accurate data inputting skills and are adept in using MS Excel. A keen eye for detail and a strong customer focus are key to the success of this role.
CANDIATES MUST BE ABLE TO WORK SOME WEEKENDS
Shift Pattern:
2 Days (12 hour shift) - 06.45 - 18.45 2 Nights (12 hour shift) - 18.45 - 06.45
Then 4 Days off
Pay Rate: £10.00 per hour
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