| Description: | For: Insurance Customer Service/ Sales Representative
£21,000 - £27,000 p.a. (Made up of £15K basic)
Meyer Scott Ref: VR/04817
Overview:
The purpose of this role is to maximise customer sales, retention. Opportunities will arise from both inbound and outbound activity and to also provide excellent customer service and effective administration support for all external and internal customers through a variety of communication channels. You will be working in the bespoke market dealing with unique vehicles and have the opportunity to experience exciting opportunities such as career mapping, meeting customers face to face at events throughout the year. A really good chance to kick-start a career in with a Top 100 Company.
Bonuses quoted above are definitely achievable.
Responsibilities will include:
• Effectively handle all calls (inbound and outbound), to maximise retention targets through the provision of effective and efficient communication and negotiation skills.
• Provide the customer with relevant product information that is clear, fair and not misleading allowing them to make an informed decision.
• Utilise all relevant information to maximise opportunities to cross sell and up sell insurance products.
• Understand and be able to explain policy cover in line with terms and conditions.
• Establish and maintain effective communication and relationships with all colleagues and customers, promoting a professional business image.
• Develop and maintain a competent level of technical, product and system knowledge to support sales.
• Deliver individual quantitative targets, adhering to quality and accuracy standards.
• Contribute to the achievement of team and operational targets.
• Operate within own area of accountability, proactively escalating issues and seeking guidance.
• Understand and apply all company policies and procedures to ensure service standards are met in accordance with SLA and FCA requirements.
• Where applicable, to adhere to Company processes regarding FCA compliance and Treating Customers Fairly.
• Understand business issues and recommend solutions to improve.
• Commit to own personal development.
• Provide support and guidance to others as required.
Qualifications:
Essential Skills:
• Excellent communication skills.
• Works on own initiative.
• Target driven.
Desirable Skills:
• Experience of achieving targets and goals.
• Experience of working in a customer orientated/call centre environment.
• An understanding of insurance.
Hours:
Monday to Friday: 8.30am – 4.30pm then following week 11.30am – 7.30pm.
Every other Saturday you will be working 8.30am – 4pm and Sat 08:30-16:00 (Every other Saturday followed by two shorter days in the week).
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