Title:	Customer Service Agents (VR/04765)
Date Posted:	27th January 2017
Salary/Rate:	£17850 per annum
Location:	Huntingdon
Type:	Permanent
Contact:	Sue Lovesey
Description:	For: Customer Service Agents x5 £8.58 per hour (£17,850 p.a.) Alconbury Meyer Scott Ref: VR/04765 Our Client supply specialist agricultural product to their Clients. Initially this is a 6 month fixed term contract to start 13th February working 08.00 – 17.00 Monday to Friday. However during the busy period between March and end of June you will be required to work a weekly shift rota: 07.00 – 15.00 08:00 - 17:00 11:00 - 20:00 There will be an opportunity for a permanent role for successful candidates. Main Purpose of the Job: To provide a high quality order taking and customer general enquiry telephone service, for sales ledger queries and progression of orders. To act as a first point of contact for internal and external customers. Duties: • To ensure that telephone calls are dealt with promptly and to an agreed standard. • To meet and approve where possible the service level agreement. • To take and process customer orders in the agreed way. • To deal with customer returns. • To deal with general account queries. • To refer calls to specific areas of expertise as appropriate. • To keep relevent documentation up to date. • To liaise with logistics to find out delivery details or issues and communicate to the customer. • To always keep the customer updated and informed. • To liaise with sales support personnel for information. • To deal in the agreed way with customer complaints and ensure that the customer receives satisfactory response. • To process soil analysis invoices. • Any other duties as defined by the Customer Services Manager Mandatory Skills: Literate. Numerate. IT Literate. Professional and personable telephone manner. Flexibility - Seasonal peaks Spring/Autumn. Preferred Skills: Customer Service background. Sales Ledger experience a distinct advantage Candidates will require their own transport due to the location.
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