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St Ives Branch
1a Station Road
St Ives
Cambridgeshire
PE27 5BH
Telephone: 01480 398080
recruitment@meyer-scott.co.uk

Peterborough Branch
11 Wentworth Street
Peterborough
Cambridgeshire
PE1 1DS
Telephone: 01733 892587
jobs@meyer-scott.co.uk

Title:Product Support Coordinator (VR/04730)

Date Posted:30th December 2016
Salary/Rate:£9.00 ph
Location:Huntingdon
Type:Temp to Perm
Contact:Sue Lovesey
Description:For: Product Support Co-ordinator



Temp to Perm

£9.00 per hour - Huntingdon

Meyer Scott Ref: VR/04730

Job purpose:

To be a Product Support Advisor to both the end consumer and our Retail customers to the business, ensuring queries, spare part requests and technical advice is issued professionally and efficiently. Reporting directly to the Marketing Manager.

• Manage an Outlook account daily for product support enquiries.
• Support customers with product and technical enquiries via the telephone, email and letter.
• Process spare part and warranty claim requests from enquiry to picking and packing for dispatch.
• Coordinate and process web orders from download to picking and packing for dispatch.
• Manage spare parts inventory daily.
• Assess and report on new products through company QA procedure.
• Report on product quality issues.
• Provide a high level of customer service both written and verbally.
• Assess product returns and record relevant action taken accurately and efficiently.
• Liaise with Trading Standards.
• Manage packaging inventory.
• Adhere to stated policies and procedures relating to health and safety, and quality management.
• Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility.

Candidates will demonstrate excellent Customer Service skills with the ability to effectively develop rapport and easily explain technical product information.

Hours: Monday to Friday, 09.00 – 16.30









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Meyer-Scott Recruitment - with branches in St Ives and Peterborough, Cambridgeshire
Call us today: 01480 398080 (St Ives) - 01733 892587 (Peterborough)

Registered office: 1a Station Road, St Ives, Cambridgeshire PE27 5BH
Registered in England and Wales 8376369