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St Ives Branch
1a Station Road
St Ives
Cambridgeshire
PE27 5BH
Telephone: 01480 398080
recruitment@meyer-scott.co.uk

Peterborough Branch
11 Wentworth Street
Peterborough
Cambridgeshire
PE1 1DS
Telephone: 01733 892587
jobs@meyer-scott.co.uk

Title:Help desk Administrator (MSR/04723)

Date Posted:30th December 2016
Salary/Rate:£10.00 per hour
Location:St. Ives
Type:Temporary
Contact:Sue Lovesey
Description:Meyer Scott Ref: VR/04723


Shift Pattern:

06.00 - 18.00
18.00 - 06.00

2 Days, 2 Nights then 4 days off


This role is based within a busy Network Operations Centre. Candidates will be responsible for monitoring client network faults and responding to these in the correct manner and timeframe. Duties include;

• Responding to all incoming calls relating to support for all Network Operation Centre customers in the appropriate manner.
• Accurate logging of calls and faults on the system.
• Co-ordination of Engineers.
• Raising tickets for required works.
• Generating planned work orders and reports.
• Co-ordinating Engineer on-site activity, relating to site access and stores.
• Carry out all work accurately and in accordance with company quality procedures and Service Level Agreements.
o Carry out fault management tasks and allocation as per the works process.
o Maintaining the shift handover documents and spreadsheets in order to maintain a fluid working shift rotation.
o Handle incoming calls and e-mails to the Helpdesk.
o Maintain accurate notes and reports on all open tickets to enable all users to see job progress.
o Strict adherence to customer specific Service Level Agreements.
o Maintain good working relationships with customers and Engineers.
o Report escalated calls/ issues to senior member of the team.

It is essential that candidates have accurate data inputting skills and are adept in using MS Excel. A keen eye for detail and a strong customer focus are key to the success of this role.

CANDIDATES MUST BE ABLE TO WORK SOME WEEKENDS




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Meyer-Scott Recruitment - with branches in St Ives and Peterborough, Cambridgeshire
Call us today: 01480 398080 (St Ives) - 01733 892587 (Peterborough)

Registered office: 1a Station Road, St Ives, Cambridgeshire PE27 5BH
Registered in England and Wales 8376369