|
Title: | Help desk Administrator (MSR/04723) |
|
Date Posted: | 30th December 2016 |
Salary/Rate: | £10.00 per hour |
Location: | St. Ives |
Type: | Temporary |
Contact: | Sue Lovesey |
Description: | Meyer Scott Ref: VR/04723
Shift Pattern:
06.00 - 18.00 18.00 - 06.00
2 Days, 2 Nights then 4 days off
This role is based within a busy Network Operations Centre. Candidates will be responsible for monitoring client network faults and responding to these in the correct manner and timeframe. Duties include;
• Responding to all incoming calls relating to support for all Network Operation Centre customers in the appropriate manner. • Accurate logging of calls and faults on the system. • Co-ordination of Engineers. • Raising tickets for required works. • Generating planned work orders and reports. • Co-ordinating Engineer on-site activity, relating to site access and stores. • Carry out all work accurately and in accordance with company quality procedures and Service Level Agreements. o Carry out fault management tasks and allocation as per the works process. o Maintaining the shift handover documents and spreadsheets in order to maintain a fluid working shift rotation. o Handle incoming calls and e-mails to the Helpdesk. o Maintain accurate notes and reports on all open tickets to enable all users to see job progress. o Strict adherence to customer specific Service Level Agreements. o Maintain good working relationships with customers and Engineers. o Report escalated calls/ issues to senior member of the team.
It is essential that candidates have accurate data inputting skills and are adept in using MS Excel. A keen eye for detail and a strong customer focus are key to the success of this role.
CANDIDATES MUST BE ABLE TO WORK SOME WEEKENDS
|
|
|
|
|