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Title: | Account Manager (VR/04675) |
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Date Posted: | 24th November 2016 |
Salary/Rate: | £19,000 per annum |
Location: | Huntingdon |
Type: | Permanent |
Contact: | Sue Lovesey |
Description: | Meyer Scott Ref: VR/04675
Our Client is a very successful local organisation who enjoy the benefit of being part of a larger Group. They are currently enjoying a period of growth and are therefore looking to expand their Account Management team.
Overview of role
To maintain and develop relationships with over 300 customers. To achieve a retention rate of over 90% by ensuring that customers receive a premium service whereby all orders placed are processed and dealt with in a professional and timely manner and are delivered to school on time.
Main duties
• Being able to deliver excellent customer service to our customers and enjoy dealing with people. • Have exceptional knowledge of our products and services, in particular planners. • To be able to work to monthly individual and team targets. • To work through target task lists being self-motivated and wanting the sale. • The ability to use the main database and tracker database to ensure all information is kept up to date. • Entering planner and other jobs onto the database and ensuring the information is current throughout the production process. • Tracking jobs throughout their progress. • Providing proof assessment to planner jobs where necessary. • Being able to provide a concise quote for various products where necessary. • Have a problem solving attitude, being able to deal with all types of queries, complaints and problems. • Being able to communicate with customers by telephone, email and mail. • Updating the customer user information on the database – daily. • Ensuring the website order tracking information is up to date on a daily basis. • Sending jobs to print using various software. • Other tasks as required from time to time.
Hours of work:
8.00 to 4.00 (half hour lunch)
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