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| Title: | Customer Service Advisor (VR/04663) |
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| Date Posted: | 30th December 2016 |
| Salary/Rate: | £14,625 - £16,575 per annum |
| Location: | St Ives |
| Type: | Permanent |
| Contact: | Sue Lovesey |
| Description: | Meyer Scott Ref: VR/04663
Tasked to receive calls and emails from customers who wish to order oil for their heating.
Main Job Tasks and Responsibilities
• To deal directly with customers either by telephone or electronically via OS ticket or Live Chat
• respond promptly to customer enquiries
• handle and resolve customer complaints
• obtain and evaluate all relevant information to handle product and service enquiries
• provide pricing and delivery information
• perform customer verifications
• set up new customer accounts
• process orders, order cancellations, order transfers, customer refunds and requests
• direct requests and unresolved issues to the designated resource
• record details of enquiries, comments and complaints on customer record/order records as appropriate
• record details of actions taken
• communicate and coordinate with internal departments
Key Competencies
• interpersonal skills
• communication skills - verbal and written
• listening skills
• problem analysis and problem-solving
• attention to detail and accuracy
• data collection and ordering
• customer service orientation
• adaptability
• initiative
• stress tolerance
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