Title:	Service Admin Manager (VR/04628)
Date Posted:	14th November 2016
Salary/Rate:	£18,000 pa
Location:	Whittlesey
Type:	Permanent
Contact:	Sally
Description:	For: Service Admin Manager Meyer Scott Ref: VR/04628 Our client are one of Europe’s largest suppliers of new and refurbished commercial gym equipment. We currently have a fantastic opportunity to join one of the UK’s most dynamic and innovated independent fitness equipment companies. We are looking for a highly commercial Service Administrator/ Manager who really wants to make a difference! Key duties to involve: - • Scheduling the diaries of Service Engineers in order of priority (Diary Management) • Dealing and aiming to diagnose equipment faults over the telephone/ via email providing excellent customer service • Keeping customers up to date at each stage of their customer journey to ensure an excellent level of customer service • Ordering parts as instructed by engineers • To manage service contracts and grow this area of the business in particular • Manage your own workload and support other team members where necessary. • Be part of the After Sales Team and make follow up courtesy phone calls after service/installation jobs • Type up of standard letters as required • Deal and allocate parts coming in • Maintaining the Engineering Schedule for the workshop and liaising with Sales regarding order of priority • Understand and comply with health and safety in the workplace • Assist department as necessary ensuring full compliance to quality systems Assist with ensuring the office is kept clean and tidy at all times. About the candidate: • Good communication skills • Excellent prioritising skills • Experience of Microsoft Office systems including Word and Excel • Competent use of internet and e-mail system • Ability to manage own workload The service department is growing rapidly and has the potential to be a business in its own right! Therefore, the successful candidate will have the enthusiasm to drive the business forward and to continuously manage the growth. Monday-Friday: 8am-5pm (42.5 hours per week) 30 minutes lunch Job Type: Full-time Salary: £18,000.00 /year
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