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| Title: | Customer Service Advisor (VR/04534) |
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| Date Posted: | 7th November 2016 |
| Salary/Rate: | £14,625 - £16,575 per annum |
| Location: | St. Ives |
| Type: | Permanent |
| Contact: | Sue Lovesey |
| Description: | Meyer Scott Ref: VR/04534
Monday - Friday may include weekends or evening work on occasion during peak period.
Tasked with receiving calls and emails from customers who wish to order oil for their heating.
Main Job Tasks and Responsibilities
• To deal directly with customers either by telephone or electronically via OS ticket or Live Chat.
• Respond promptly to customer enquiries.
• Handle and resolve customer complaints.
• Obtain and evaluate all relevant information to handle product and service enquiries.
• Provide pricing and delivery information.
• Perform customer verifications.
• Set up new customer accounts.
• Process orders, order cancellations, order transfers, customer refunds and requests.
• Direct requests and unresolved issues to the designated resource.
• Record details of enquiries, comments and complaints on customer record/order records as appropriate.
• Record details of actions taken.
• Communicate and coordinate with internal departments.
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