Industrial Vacancies   Office Vacancies   Accountancy Vacancies  


Home
Blog
Who Are We
Contact Us
News
Interview Tips
Preparing a CV


St Ives Branch
1a Station Road
St Ives
Cambridgeshire
PE27 5BH
Telephone: 01480 398080
recruitment@meyer-scott.co.uk

Peterborough Branch
11 Wentworth Street
Peterborough
Cambridgeshire
PE1 1DS
Telephone: 01733 892587
jobs@meyer-scott.co.uk

Title:Customer Service Representative (VR/04535)

Date Posted:16th October 2016
Salary/Rate:£10.63 ph
Location:Daventry
Type:Contract - 6 months
Contact:Sally
Description:For: Customer Service Representative (CMIJP00033397) - 6 months



Meyer Scott Ref: VR/04535
Customer Service Representative (CMIJP00033397) – Daventry - £10.63 ph – 6 months
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Responsibilities include determining the client’s issue, offer possible solutions or providing follow-up as needed.
Education/Experience - Previous customer service related experience required.
Skills and Competencies - Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills - Ability to work independently and manage one’s time –
Ability to accurately document and record customer/client information
Previous experience with computer applications, such as MS Outlook or data entry software - would be asset
Major Job Duties and Responsibilities: - Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments - Refer unresolved customer grievances to designated departments for further investigation - Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Other responsibilities

• Will be to deliver fully released parts, tools and information to OEM Customers in order to ensure aftermarket readiness and service capability in the OEM channel.
• To Coordinate and action Off Highway Customer Support SBP requirements as it relates to Channel readiness and NPI.
• Support Customer capability improvement initiatives and related special projects.
• Improve Customer communication to the CMI Channel.

Related responsibilities:

• Ensure CMI & OEM channel is prepared and all service parts are identified and released to the Cummins system and are made available as per project timelines.
• Oversea CMI PDC parts availability and work with the respective teams to ensure appropriate stocks and fill rates for both Scania and the Off Highway Business.
• Work on Customer Support demands and coordinate strategic requirements across the organization
• Interface and Co-ordinate with the respective VPI teams to develop Customer deliverables.
• Work with the NPI Teams to ensure factory parts readiness tracking & deployment.
• Interact with the respective PDC’s & Product managers to ensure parts, tooling & literature inventory is in in place and is available to the Customer.
• Train OEM customer teams on parts identification and ordering process.
• Coordinate service tooling lists and ensure availability.
• Communicate engineering change advice as it relates to aftermarket parts.
• Work on Aftermarket communications as a means to further develop the Cummins channel.
• Provide analytical input and gap analysis to help improve the Off Highway Customer support Capability metrics.









      Share this vacancy at Facebook

Meyer-Scott Recruitment - with branches in St Ives and Peterborough, Cambridgeshire
Call us today: 01480 398080 (St Ives) - 01733 892587 (Peterborough)

Registered office: 1a Station Road, St Ives, Cambridgeshire PE27 5BH
Registered in England and Wales 8376369