| Description: | For: 2nd/3rd Line Server Support Engineer
Meyer Scott Ref: VR/04364
2nd / 3rd Line Server Support Engineer – Peterborough - £25,000 pa plus expenses
The role offers the right candidate the opportunity to join a small but highly successful and fast-growing organisation, at the leading edge of the technology sector.
This role is responsible for providing IT support to all users and customers within and outside of the organisation, for all incidents and service requests, in respect of all information systems. With a large number of implementation projects being undertaken by the organisation, candidates should have the capacity to multi-task and work on various projects & incidents simultaneously. You should have an independent approach and be able to become a valuable member of the team.
It is critical that you have the ability to be able to work under pressure and you are able to prioritise work load based on the Business Impact of an individual service request.
Responsibilities
• Follow Incident Management standards, including the Major Incident process, ensuring that these processes are followed and updated as and when appropriate.
• Assist in monitoring and resolution of incidents / requests assigned to internal support teams and 3rd party suppliers in accordance with agreed Service Levels.
• Continuously evaluate the existing processes and procedures to ensure that Incident Management is being carried out in the most efficient and effective manner, working with the Team Leader to initiate appropriate corrective action.
• Co-ordinate with other teams and the Problem Management process in respect of major incidents as and when they occur.
• Manage user escalations, ensuring that they are thoroughly investigated and that an agreeable solution is achieved for our users and customers.
• Help to raise the profile of the IT organisation with colleagues inside and outside of the business.
• Manage implementation projects of both Cloud based solutions and Tradition IT rollouts.
• Assist with the continuous development of our Cloud Platform.
Essential Skills and Experience
• Primarily a technical role, a broad range of technical skills is required in terms of diverse IT hardware, software and business applications.
• 2 years 1st and 2nd line support experience
• Excellent interpersonal skills both verbal and written.
• Demonstrate a very good understanding of network technology and principles including LAN/WAN design and support
• Experience in support and implementation of Windows Server, Active Directory environment, Remote Desktop Services, Microsoft Exchange, Microsoft Hyper-V, and VMware ESXi.
• Windows 7, 8 all Office applications, desktop and laptop builds.
Highly Desirable Skills and Experience
• Microsoft System Centre Suite
• Windows Server Clustering
• Windows Server Scale-Out File Server Cluster
• DoubleTake product set
• Veeam product set
• Microsoft Lync / Skype for Business support
• IP Telephony implementation and support
Work Pattern
Standard working hours are Monday-Friday 8:30-17:30. During project work or very busy periods these may be extended.
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