Description: | For: Customer Account Manager
Meyer Scott Ref: VR/04314
Customer Account Manager Huntingdon Perm - £17,000 - £19,000 pa
To maintain and develop relationships with over 250 planner customers. To ensure that all orders placed are processed and dealt with in a timely manner and delivered to school on time. Have a positive and proactive attitude and deliver excellent customer service to our customers at all times Have exceptional knowledge of our products and services Be able to provide a concise quote for products and negotiate with customers regarding pricing and timescales, within agreed boundaries Hit agreed targets on customer retention and upsell products and services Enter orders onto the database ensuring the information is current throughout the production process Take full ownership for each customer's job, being the customer's champion within the company and ensuring jobs are accurate and on-time Keep the customer fully briefed on current status of their order Record job tracking information accurately as necessary Track jobs throughout the production process and liaise with other departments as necessary Provide proof assessment to planner jobs Maintain customer user information on the database Have a problem solving attitude, being able to deal with all types of queries, complaints and problems Be able to communicate with customers by telephone, email and mail Ensure Customer user information is accurately recorded on the database at all times Ensure the website order tracking information is up to date at all times Ensure dispatch information is up-to-date at all times Support the customer service manager and fellow colleagues where needed Other tasks as required from time to time
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