|
|
|
| Title: | Customer Service Agent (VR/04280) |
|
| Date Posted: | 5th August 2016 |
| Salary/Rate: | £7.50 ph |
| Location: | Huntingdon |
| Type: | Temp to Perm |
| Contact: | Sue Lovesey |
| Description: | Meyer Scott Ref: VR/04280
Customer Service Agent
This role involves working within a busy contact centre environment handling incoming calls from customers relating to household electrical appliances.
Duties will include;
React swiftly to all incoming calls/post/e-mail and other communication medium.
Develop rapport with customers.
OWN the customer. Always be polite, professional and empathise with the customer. Resolve their issues.
To ensure all queries are answered within the agreed SLA (Service Level Agreement)
Resolve the customers issues and ensure complaints are dealt with in a timely fashion.
Log data accurately adhering to regulations, onto the relevant in-house systems. Ensuring the information recorded is complete and accurate at all times.
Deal with technical and non-technical enquiries from clients. Answering within the company guidelines and procedures which are laid down.
Ensure full knowledge of any information systems or procedures used to assist customers is up to date at all times. Up to date Quality Management system and documentation
Escalate any issue with which you are unable to deal with to technical support or supervisors. Ensure to follow any departmental guidelines regarding the escalation process.
Ensure customer satisfaction at all times.
Assist with administration tasks as required.
Work towards Individual/Team KPIs
Candidates will demonstrate excellent communication skills and a strong customer focus. Previous experience within a busy contact centre is preferred - ideally with other customer service exp.
Hours: 37.5 per week on a shift rota basis. Also required to work approx 1 in 3 Saturdays (day off in the week when working on a Saturday)
9am - 6pm - Monday
Either:
09.00 - 17.00 OR 10.00 - 18.00 Tues to Fri
Role goes up to £8.00 per hour once permanent
|
|
|
|
|
|
