Industrial Vacancies   Office Vacancies   Accountancy Vacancies  


Home
Blog
Who Are We
Contact Us
News
Interview Tips
Preparing a CV


St Ives Branch
1a Station Road
St Ives
Cambridgeshire
PE27 5BH
Telephone: 01480 398080
recruitment@meyer-scott.co.uk

Peterborough Branch
11 Wentworth Street
Peterborough
Cambridgeshire
PE1 1DS
Telephone: 01733 892587
jobs@meyer-scott.co.uk

Title:Engineer Co-ordinator VR/4210

Date Posted:3rd July 2016
Salary/Rate:£10.00 per hour
Location:St. Ives
Type:Temporary
Contact:Yvette Scott
Description:This role is based within a busy Network Operations Centre. Candidates will be responsible for monitoring client network faults and responding to these in the correct manner and timeframe. Duties include;

· Responding to all incoming calls relating to support for all Network Operation Centre customers in the appropriate manner.
· Accurate logging of calls and faults on the system.
· Co-ordination of Engineers.
· Raising tickets for required works.
· Generating planned work orders and reports.
· Co-coordinating Engineer on-site activity, relating to site access and stores.
· Carry out all work accurately and in accordance with company quality procedures and Service Level Agreements.
· Carry out fault management tasks and allocation as per the works process.
· Maintaining the shift handover documents and spreadsheets in order to maintain a fluid working shift rotation.
· Handle incoming calls and e-mails to the Helpdesk.
· Maintain accurate notes and reports on all open tickets to enable all users to see job progress.
· Strict adherence to customer specific Service Level Agreements.
· Maintain good working relationships with customers and Engineers.
Report escalated calls/ issues to senior member of the team.

It is essential that candidates have accurate data inputting skills and are adept in using MS Excel. A keen eye for detail and a strong customer focus are key to the success of this role.

SHIFT PATTERN
Earlies: 06:15 - 14:00
Lates:

13:30 - 21:15
Nights:

20:45 - 06:45


Week 1 Monday to Friday Lates 5 on / 2 off
Week 2 Monday to Friday Earlies 5 on / 2 off
Week 3 Friday to Sunday Nights 4 off / 3 on
Week 4 Monday Nights
Saturday & Sunday Earlies 1 on /4 off / 2 on
Week 5 Tuesday - Thursday Nights 1 off / 3 on / 3 off



      Share this vacancy at Facebook

Meyer-Scott Recruitment - with branches in St Ives and Peterborough, Cambridgeshire
Call us today: 01480 398080 (St Ives) - 01733 892587 (Peterborough)

Registered office: 1a Station Road, St Ives, Cambridgeshire PE27 5BH
Registered in England and Wales 8376369