Title:	Customer Account Manager VR/04136
Date Posted:	20th May 2016
Salary/Rate:	£17,000 to £20,000
Location:	Huntingdon
Type:	Fixed Term Contract
Contact:
Description:	13 Month FTC £17,000 - £20,000 Monday – Friday Our client is looking for a Customer Account Manager to join them on a fixed term contract for 13 months the purpose of the role is to maintain and develop relationships with over 250 customers. To ensure that all orders placed are processed and dealt with in a timely manner and delivered on time. Duties consist of the below: • Have a positive and proactive attitude and deliver excellent customer service to our customers at all times. • Have exceptional knowledge of our products and services. • Providing concise quotes for products and negotiate with customers regarding pricing and timescales, within agreed boundaries. • Hit agreed targets on customer retention and upsell products and services. • Enter orders onto the database ensuring the information is current throughout the production process. • Take full ownership for each customer's job, being the customer's champion within the company and ensuring jobs are accurate and on-time. • Keep the customer fully briefed on current status of their order. • Record job tracking information accurately as necessary. • Track jobs throughout the production process and liaise with other departments as necessary. • Maintain customer user information on the database. • Have a problem solving attitude, being able to deal with all types of queries, complaints and problems. • Be able to communicate with customers by telephone, email and mail. • Ensure Customer user information is accurately recorded on the database at all times. • Ensure the website order tracking information is up to date at all times. • Ensure dispatch information is up-to-date at all times. • Support the customer service manager and fellow colleagues where needed. • Other tasks as required from time to time.
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