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| Title: | Contact Centre Agent vr/4083 |
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| Date Posted: | 20th May 2016 |
| Salary/Rate: | £7.50 per hour |
| Location: | Huntingdon |
| Type: | Temporary to Permanent |
| Contact: | Sue Lovesey |
| Description: | This role involves working within a busy contact centre environment handling incoming calls from customers relating to household appliances.
Duties will include;
• Reacting swiftly to all incoming calls/webchat/e-mail in an efficient manner.
• OWN the customer. Always be polite, professional and empathise with the customer.
• Resolution of issues and queries arising within agreed SLA (Service Level Agreement).
• Logging data accurately onto the in-house system detailing all activity, ensuring adherence to regulations.
• Deal with technical and non-technical enquiries from clients.
• Ensure full knowledge of any information systems or procedures used to assist customers is up to date at all times.
• Escalate any issue with which you are unable to deal with to technical support or supervisors, following any departmental guidelines regarding the escalation process.
• Ensure customer satisfaction at all times.
• Assist with administration tasks as required.
• Work towards Individual/Team KPIs.
Candidates will demonstrate excellent communication skills and a strong customer focus.
Hours: 37.5 per week on a shift rota basis. Also required to work approx. 1 in 3 weekends.
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