Description: | For: Repairs Administrator -
Meyer Scott Ref: VR/04143
Repairs Administrator, £8.65 per hour
Responsible for the administration process of Response Repairs and related works orders from the initial raising of the job through to job completion and closing
· Receive works orders from clients · Analyse works and liaise with clients on diagnosis, accuracy of information and other works order aspects · Enter and configure data using relevant software, currently Impact and standard software packages · Arrange appointments with residents · Allocate and diarise work for response engineers and sub-contractors · Finalise order processes following the completion of works through to job closing · Check, monitor and action all items connected to the works order process to achieve the fastest possible efficiency and completion times · Refer immediately upwards any item that cannot be completed satisfactorily within your responsibility · Work to the priorities, deadlines and performance targets set by management; personally contribute to the achievement of the high performance levels set · Work collaboratively with response repairs service colleagues, internal and external to FPM, to achieve successful outcomes · Liaise with staff and the workforce associated with Planned maintenance and other sections of Foster Property Maintenance (FPM) · At any time when required, assist and cover for colleague Repairs Administrators and other colleagues in the Customer Response Centre (CRC) · Promote in a professional and positive way the role of the CRC within FPM as well as the role of FPM within the sector in which we operate; be committed to and assist in the achievementof the business plan and objectives set by FPM · Any written work, phone call handling, clerical and administrative tasks related to the role · Emergency Out of Hours Duty Co-coordinator Rota · Any other tasks that are reasonable and appropriate to the role and to the work of CRC/ FPM
You will be
· Have Call Centre experience or be very familiar with handling a large volume of calls within a targeted contact center environment. · Computer usage with a standard range of software packages. · Knowledge of working within a property maintenance, lettings or technical environment would be great. · You will have excellent concise communication and administrative skills. · A reasonable level of literacy and mathematical abilities. · Trained to an intermediate level in the standard range of software packages. · You will be well organized and professional. · Possess an ability to work calmly, efficiently and accurately in a fast paced environment.
Hours: 40 Hours per week. 8am - 5pm with 15min break am, 30 min lunch break, 15min break pm. |