| Description: | For: On line Telesales Executive
Meyer Scott Ref: VR/03965
Online Tele-Sales Executive – Temp to Perm - £9.00 ph
To contact & qualify a designated data-base of potential leads in order to convert them into active Online buyers. Working in accordance with current service level agreements to ensure maximum compliance with internal BCA and external customer sales based targets.
• Canvass potential leads from a designated data-base to qualify customer needs and requirements.
• Establish and maintain a professional relationship with designated customers, in compliance with the Company’s business ethics and practices, so that the customers are encouraged to increase the number of vehicles purchased Online.
• Maintain accurate call records to enable statistical analysis of the service.
• Cleanse the data-base records following telephone conversations.
• Liaise with BCA colleagues to ensure effective communication.
• Work closely with the external customer’s sales team to action a successful hand-over of the buyer once engaged.
• Regularly liaise with designated customers to ensure that all pre and post-sale requirements are adhered to.
• Produce and amend as necessary any required documentation.
• Action any issues, queries or complaints arising so that any problems are resolved, in a timely fashion, to all parties’ satisfaction as far as is reasonably practicable. Escalate any complex issues to the relevant manager.
The role of tele-sales executive requires a high degree of relationship building with customers – hence the jobholder must be able to gain the trust and confidence of the customer by detailed account management, industry knowledge and strong interpersonal skills.
Required Competencies & Experience
• Energy, enthusiasm and flexibility are essential.
• Self-motivated but with the ability to work as part of a team.
• Efficient time management capability.
• Ability to use relevant IT systems.
• An engaging personality with credible rapport building capability. The tele-sales executive must be professional and an excellent communicator. The role involves determining a customer's needs and being able to offer informed advice, guidance and vehicle knowledge.
• Become knowledgeable about the cars available and understand the market value of the vehicles
• Experience in tele-sales, gained through training or previous work experience, is essential.
This role is for an established account and may require travel within the UK
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