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| Title: | Property Assistant |
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| Date Posted: | 21st March 2016 |
| Salary/Rate: | £16,000 to £18,000 |
| Location: | St. Ives |
| Type: | Permanent |
| Contact: | Sue Lovesey |
| Description: | This is a Customer facing role responsible for the Property Lettings process from initial customer enquiry through to undertaking viewings and confirming lettings.
Main Job Function:
• Handle all customer enquiries positively and professionally.
• Support marketing activity to maximise the likelihood of letting properties.
• Support work securing new Landlords and properly recording details of all new properties.
• Provide administrative support to all applicant referencing.
Customer Enquiries:
• Handle all customer contact and conversations promptly, in a professional and helpful manner.
• Deliver all responses to customers in accordance within the timetable agreed with them.
• Maintain a good general knowledge of the company's services, operations and developments to ensure customer enquiries can be handled efficiently.
Marketing Activity:
• Accurately collect all relevant information for each customer, recording details on the database.
• Call out on database to obtain viewings. Ensuring all applicants receive regular updates of relevant properties.
• Attend viewings and use knowledge to identify alternatives for applicants.
• Review web portal statistics, identify any properties which have low level hits and recommend amendments to improve this.
• Update Landlords on a weekly basis on the marketing of their properties.
• Co-ordinate the layout of printed media and new website content.
The successful candidate will have Customer facing experience and be able to develop rapport easily. This is a busy role where you are required to manage multiple tasks all at varying stages so the ability to 'plate spin' and multi-task is key.
MUST HOLD A FULL DRIVING LICENCE AND BE AGED OVER 21 FOR INSURANCE PURPOSES.
Excellent Benefits and training package offered
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