| Description: | Our Client is a well respected, local organisation who have the benefit of being part of a larger group. Working within a busy Contact centre environment our Client offers a smart working environment where hard work is recognised and rewarded.
Role Purpose:
To maximise customer sales and all revenue opportunities via the telephone from both inbound and outbound activity ensuring customers receive an exceptional service at all times.
Key Responsibilities:
• To undertake other reasonable responsibilities and projects as instructed by their line manager
• Where applicable, to adhere to Company processes with regard to FCA compliance and Treating Customers Fairly
• Where applicable, to ensure that DPA, FCA, TCF and other regulatory requirements are met
• Effectively handle all calls (inbound and outbound), to maximise retention targets through the provision of effective and efficient communication and negotiation skills
• Provide the customer with relevant product information that is clear, fair and not misleading allowing them to make an informed decision
• Utilise all relevant information to maximise opportunities to cross sell and up sell insurance products
• Understand and be able to explain policy cover in line with terms and conditions
• Establish and maintain effective communication and relationships with all colleagues and customers, promoting a professional business image
• Develop and maintain a competent level of technical, product and system knowledge to support sales
• Deliver individual quantitative targets, adhering to quality and accuracy standards
• Contribute to the achievement of team and operational targets
• Operate within own area of accountability, proactively escalating issues and seeking guidance
• Understand and apply all company policies and procedures to ensure service standards are met in accordance with SLA and FCA requirements
• Understand business issues and recommend solutions to improve
• Commit to own personal development
• Provide support and guidance to others as required.
Key Skills and Knowledge:
Skills:
• Strong team player
• Results orientated
• Good communication skills at all levels
• Ability to remain motivated in a changing working environment
• Good keyboard skills
• Works on own initiative.
Desirable Skills:
• 5 GCSE passes including Maths and English - Grade C (or equivalent)
• Experience of working in a contact centre or sales environment
• Previous sales experience
• Basic knowledge of insurance products and principles.
Competencies:
· Analytical and Creative Thinking · Commercial Focus · Communication Skills · Customer Focus · Decision Making · Developing Self and Others · Flexibility and Managing Change · Planning and Prioritisation · Team working · Leadership · Results Focus · Strategic Vision
Basic Salary £15,000
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