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Title: | Income Assistant - VR/03806 |
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Date Posted: | 4th February 2015 |
Salary/Rate: | £17,480 |
Location: | Huntingdon |
Type: | 6 Month Contract |
Contact: | Yvette Scott |
Description: | The main purpose of this position is creating, monitoring and maintaining debtor records and making decisions on debt repayment/recovery action. Undertaking the collection of money owed.
Main Duties and Responsibilities
• Maintain accurate debtor records by creating debtor accounts, monitoring payments against debtors raised or methods of debt recovery. • Maintain good debtor relationships; ensuring respective services are aware of their position and also relationships with external clients. • Undertake debt recovery, in line with practices, to ensure that unpaid debt is recovered in the most prompt and cost effective way possible. • Responding to debtor queries in the most effective way possible. • Collating debt information in an effective manner and referring to other departments or external agencies, as appropriate, so debt recovery action can be undertaken, including authorisation for write-off (as a last resort). • Provide training to new members of staff in the departments who process debtor invoices. • Assisting other members of the Income Team with duties relating to debt recovery at times of peak workload • Ensuring the health and safety of themselves and other employees and visitors to the premises.
Skills / Experience:
• The importance of prompt and accurate debt management. • Awareness of data protection and the requirements of confidentiality. • Self-reliant & proactive and able to work on own initiative. • Ability to balance challenging priorities. Strong attention to detail in a financial environment, numerically literate. • Ability to communicate effectively. • Competency in the use of MS Office, especially Excel, Word and Outlook, financial management system and other departmental systems.
Hours: 37 hours per week 09:00 – 17:00 (Flexi Policy)
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