| For: Customer Solutions Executive, Peterborough, Permanent, £18,000-£19,000 basic (OTE £24,000-£26,000) Pro rata
Meyer Scott Ref: VR/03714
Our client, leaders in the fitness field supplying equipment within the industry are looking for a Customer Solutions Executive to be responsible for increasing the turnover and profit of the company by growing the customer average order value whilst meeting targets and ensuring that customer service is second to none.
Would suit someone looking for part time hours, 4 or 5 days a week, 9.30 am - 3pm.
Duties:
• Identify potential new accounts
• To make 55 successful outbound sales calls per day
• Ensure that the database of customers and their contact details are maintained and updated on a timely basis
• Establish and develop long-term relationships and increase sales opportunities.
• To grow the database of clients through use of all media, identifying new opportunities and obtaining all relevant contact information.
• Ensure that all orders that require a special discount are officially signed off before being passed on to order processing.
• To ensure that the annually published, official company product pricelists are used and adhered to on a daily basis.
• To ensure that the Company Handbook is adhered to at all times
• Ensure that sales/orders are processed and prioritised in a timely manner to ensure that deliveries are planned to meet the required delivery date.
• Maintain effective internal communications to ensure that all relevant company functions are kept informed of sales objectives and developments in relation to accounts
• To take responsibility for maintaining current information relating to the use of sales/order processing systems.
• To support the company and other team members in the development and implementation of customer care standards in all other aspects of the companys work.
• Take responsibility for ones own continuing professional development.
• Ensure the companys Health and Safety and legislative requirements are adhered to.
• Devise, implement and administer planning and forecasting procedures with customers to increase sales and profits
• To attend Shows and Exhibitions that promote the fitness products and/or services, attending to the interest of our customers at those events and where possible other interested customer groups.
Person Specification:
• You must be GCSE level education or equivalent,
Including English Language and Mathematics, minimum grade C.
• Minimum of 2 years telephone sales and customer service experience
• Knowledge of the Fitness / Leisure Industry
• Able to adopt a consultative approach to selling Good keyboard and typing skills
• Experience of using and modifying computerised databases / High degree of computer literacy.
• Ability to analyse and evaluate information.
• Numerate.
• Excellent verbal and written communication skills.
• Knowledge of Microsoft Word, Outlook, Dealer, Opera and Excel. Experience in dealing
with problem solving and processing customer enquiries
• Ability to work under pressure with limited supervision, whilst maintaining a high standard of work.
• Ability to be tactful, assertive and resilient.
• Ability to be flexible.
• Mature approach to work.
• Willingness to maintain own continuing professional development and undertake relevant training and development activities.
• Willingness and ability to travel between different locations (Help at events and shows from time to time).
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