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| Title: | Customer Account Manager VR/03709 |
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| Date Posted: | 29th January 2016 |
| Salary/Rate: | £17,000 - £20,000 p.a. |
| Location: | Huntingdon |
| Type: | Permanent |
| Contact: | Sue Lovesey |
| Description: | Overview of role:
To maintain and develop relationships with over 250 customers.To ensure that all orders placed are processed and dealt with in a timely manner and delivered to school on time.
Main duties:
• Have a positive and proactive attitude and deliver excellent customer service to our customers at all times
• Have exceptional knowledge of our products and services
• Be able to provide a concise quote for products and negotiate with customers regarding pricing and timescales, within agreed boundaries
• Hit agreed targets on customer retention and upsell products and services
• Enter orders onto the database ensuring the information is current throughout the production process
• Take full ownership for each customer's job, being the customer's champion within the company and ensuring jobs are accurate and on-time
• Keep the customer fully briefed on current status of their order
• Record job tracking information accurately as necessary
• Track jobs throughout the production process and liaise with other departments as necessary
• Provide proof assessment to planner jobs
• Maintain customer user information on the database
• Have a problem solving attitude, being able to deal with all types of queries, complaints and problems
• Be able to communicate with customers by telephone, email and mail
• Ensure Customer user information is accurately recorded on the database at all times
• Ensure the website order tracking information is up to date at all times
• Ensure dispatch information is up-to-date at all times
• Support the customer service manager and fellow colleagues where needed
• Other tasks as required from time to time
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