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St Ives Branch
1a Station Road
St Ives
Cambridgeshire
PE27 5BH
Telephone: 01480 398080
recruitment@meyer-scott.co.uk

Peterborough Branch
11 Wentworth Street
Peterborough
Cambridgeshire
PE1 1DS
Telephone: 01733 892587
jobs@meyer-scott.co.uk

Title:German Speaking Customer Account Manager VR/03332

Date Posted:14th December 2015
Salary/Rate:
Location:Huntingdon
Type:Permanent
Contact:Yvette Scott
Description:To maintain and develop relationships with over 200 customers.

To ensure that all orders placed are processed and dealt with in a timely manner and delivered on time. Duties include:

• Being able to deliver excellent customer service to our customers and enjoy dealing with people
• Have exceptional knowledge of our products and services, in particular planners
• The ability to use the main database and tracker database to ensure all information is kept up to date (Training given)
• Entering planner and other jobs onto the database and ensuring the information is current throughout the production process
• Tracking jobs throughout their progress
• Checking proofs where necessary
• Being able to provide a concise quote for various products where necessary
• Assisting the customers using Proof HQ with any questions they have
• Have a problem solving attitude, being able to deal with all types of queries, complaints and problems
• Being able to communicate with customers by telephone, email and mail
• Updating the customer user information on the database - daily
• Ensuring dispatch information is up-to-date
• Supporting the customer services manager, supervisor and fellow colleagues where needed
• Other tasks as required from time to time

Hours of work: 8.00 until 16.00 (0.5 hour for lunch)



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Meyer-Scott Recruitment - with branches in St Ives and Peterborough, Cambridgeshire
Call us today: 01480 398080 (St Ives) - 01733 892587 (Peterborough)

Registered office: 1a Station Road, St Ives, Cambridgeshire PE27 5BH
Registered in England and Wales 8376369