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| Title: | Customer Administrator ( VR/03120 ) |
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| Date Posted: | 4th September 2015 |
| Salary/Rate: | |
| Location: | Bar Hill |
| Type: | Temp to Perm |
| Contact: | Sue Lovesey |
| Description: | • Handling customer queries and enquiries from initial call to resolution i.e. investigate, provide information, credit note if applicable, communicate with customer and credit control
• Communicate with the sales team to resolve any customer or agreement queries, in addition to providing sales and customer information
• Customer satisfaction - complaints, surveys, non-conformances
• Administer cancelled/upgraded agreements - final readings, machine return, update database
• Sales reports - renewals, aged equipment (MIF)
• Assist with meter reading collection - telephone and software
• Maintenance of customer database
• Provide administrative support to the sales team, sales administrators and finance team.
• Provide excellent customer service support
• Efficient end to end query resolution
• Resolve customer queries within 48 hours of receipt
• Customer communication acknowledged within 24 hours
Customer focused
Attention to detail
Excellent communication skills
Flexibility
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