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| Title: | NOC Administrator - Rotating Shifts (VR/03045) |
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| Date Posted: | 9th November 2015 |
| Salary/Rate: | £10.00 per hour |
| Location: | St Ives |
| Type: | Temp |
| Contact: | Sue Lovesey |
| Description: | NOC Administrator - Rotating Shifts - £10.00
This role is based within a busy Network Operations Centre. Candidates will be responsible for monitoring client network faults and responding to these in the correct manner and timeframe. Duties include;
· Responding to all incoming calls relating to support for all Network Operation Centre customers in the appropriate manner.
· Accurate logging of calls and faults on the system.
· Co-ordination of Engineers.
· Raising tickets for required works.
· Generating planned work orders and reports.
· Co-ordinating Engineer on-site activity, relating to site access and stores.
· Carry out all work accurately and in accordance with company quality procedures and Service Level Agreements.
· Carry out fault management tasks and allocation as per the works process.
· Maintaining the shift handover documents and spreadsheets in order to maintain a fluid working shift rotation.
· Handle incoming calls and e-mails to the Helpdesk.
· Maintain accurate notes and reports on all open tickets to enable all users to see job progress.
· Strict adherence to customer specific Service Level Agreements.
· Maintain good working relationships with customers and Engineers.
Report escalated calls/ issues to senior member of the team.
It is essential that candidates have accurate data inputting skills and are adept in using MS Excel. A keen eye for detail and a strong customer focus are key to the success of this role.
CANDIATES MUST BE ABLE TO WORK ROTATING SHIFTS WHICH WILL INCLUDE NIGHTS AND WEEKENDS
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