| Our client has an online ordering system used by the current Oracle subsidiaries and UK or Singapore sourced Distributors.
Main Responsibilities:
• To be responsible for all content within the 18 online stores across the business.
Store content includes:
• Language prompts common to the six, ultimately nine, languages used in the stores.
• The six, ultimately ten, product catalogs used across the stores.
• Channel specific content such as Home page messages, FAQs and Contact Us information.
• Photographs of consumables, spares and accessories used across the stores.
• Language prompts and catalogs are updated in the Oracle system.
Channel specific content is created in html. Photographs should be taken by the business as part of existing activities but need to be loaded into Oracle before they are visible.
• To be the person that channel Customer Service teams, Product Managers and other employees go to for updates to content.
• Customer Service teams make changes to stores as their customers ordering profiles change. To respond to adhoc requests for store content update but also to run a periodic review process of each of the stores that we have, with each channel.
• To ensure that new products are added to the relevant stores and discontinued products are removed at the correct time.
• To ensure that each Product Managers range is displayed in the most customer friendly way possible.
• To ensure that any process errors in that module are corrected in a timely manner without impacting a customers experience.
Education:
School education to A level.
Experience:
• Computer literate and understanding of basic web technologies
• Experience of website or e-commerce CMS
• Understanding of order management/customer fulfilment in an e-commerce context
• Strong communication skills including operating in an international business environment
• An understanding of a businesss products and the way that a customer views them
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