Job Purpose
Provide an interface between the Intercompany supplier and the Customer ensuring all requirements are communicated in a timely manner. Resulting in an effective supply chain to support, enhance and fulfil the customer experience.
Key Tasks
• Work with Intercompany supplier sites.
• Effective Purchase order management ; ensuring all purchase orders are loaded within I working day of request and delivered in line with the request date.
• Ensure all customer enquiries are handled efficiently with quality responses, in-line with the Service Level Agreements.
• Provide daily up-dates in team meeting of any issues / improvements/ areas for concern.
• Work with the wider teams to ensure delivery of equipment is on time in full.
• Manage all complaints through to satisfactory conclusion adhering to the domino standards with regard to response and feedback.
• Provide monthly reports on key metrics to Customer Service Team Leader.
• Maintain supplier information in Oracle.
• Manage spares ordering via ASCP - review stock levels /non-moving stock.
• Investigate and clear invoice quires / IPV /PPV each month working with supplier and finance.
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