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| Title: | Customer Service (VR/03139) |
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| Date Posted: | 31st August 2015 |
| Salary/Rate: | £15,000 - £17,000 |
| Location: | Huntingdon |
| Type: | Permanent |
| Contact: | Sally |
| Description: | To maintain and develop relationships with over 250 planner customers. To ensure that all orders placed are processed and dealt with in a timely manner and delivered to school on time.
Duties will include:
• Being able to deliver excellent customer service to our customers and enjoy dealing with people.
• Excellent organisational skills and time management.
• Ability to work calmly under pressure and work overtime as and when the position requires it.
• Have exceptional knowledge of our products and services, in particular planners (student,
teacher and primary).
• The ability to use the main database and tracker database to ensure all information is kept up to date (Training given).
• Entering planner and other jobs onto the database and ensuring the information is current throughout the production process.
• Tracking jobs throughout their progress.
• Providing proof assessment to planner jobs where necessary.
• Being able to provide a concise quote for various products where necessary.
• Have a problem solving attitude, being able to deal with all types of queries, complaints and problems.
• Being able to communicate with customers by telephone, email and mail.
• Updating the customer user information on the database – daily.
• Ensuring the website order tracking information is up to date on a daily basis.
• Ensuring courier dispatch information is up-to-date.
• Supporting the Customer Services Manager and fellow colleagues where needed.
• Other tasks as required from time to time.
Hours of work: 9.00 until 17.30 (1 hour for lunch)
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