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St Ives Branch
1a Station Road
St Ives
Cambridgeshire
PE27 5BH
Telephone: 01480 398080
recruitment@meyer-scott.co.uk

Peterborough Branch
11 Wentworth Street
Peterborough
Cambridgeshire
PE1 1DS
Telephone: 01733 892587
jobs@meyer-scott.co.uk

Title:Telesales Team Leader (VR/02816)

Date Posted:12th July 2015
Salary/Rate:£22,000 - £23,000 pa
Location:Peterborough
Type:Permanent
Contact:
Description:For: Telesales Team Leader



Meyer Scott Ref: VR/02816

Telesales Team Leader – Peterborough - £22,000 - £23,000 pa

To take responsibility and ownership of managing the Telesales Team working closely in conjunction/together with the Strategic Projects Manager


To take responsibility and ownership for ensuring the delivery of KPIs for all Telesales team members
To take responsibility and ownership of delivering the Telesales targets
To communicate, support and coach (where appropriate) to facilitate the development of the Direct Sales Team and to sustain good working relationships
To take responsibility and ownership for weekly one to ones each Monday working closely in conjunction/together with Strategic Projects Manager


To monitor the sales group mailbox and all incoming sourced leads to the Company and ensure they are followed up by the correct members of the team
To take responsibility for the sales holiday sign off and manage holiday leads (Strategic Projects Manager to deputise in TTL’s absence)


To take responsibility of monitoring absence/sick leave/lateness on a shared responsibility basis/working closely together with Strategic Projects Manager


To be responsible for increasing the turnover and profit of the company by growing the customer average order value, total value and order frequency.
To be responsible for managing allocated territories to ensure they meet the agreed targets, KPIs and objectives whilst adhering to the sales process.
To be responsible for ensuring that the companies customer service is second to none by being pro-active in resolving issues and delivering outstanding customer service.
To deliver a sales target provided on a yearly basis for your designated accounts through telesales and achieving 100% of provided CSE’s KPI’s .

To be responsible for supervising the sales personnel to ensure they meet their agreed targets, KPIs and objectives whilst adhering to the sales process, in conjunction/together with the International Sales Supervisor
To coach and mentor the team to introduce new business leads to help increase overall sales working alongside ISS

Building, finding and retaining new business for team members – working closely with Marketing to fulfil this
To consistently introduce new business leads to the team; increase overall sales
To take a lead role in the Team development - fostering and promoting team harmony.

Motivating the team and leading by example
As part of the weekly 1:1s cultivate a system whereby KPIs are reviewed consistently during this time in a controlled manner


To take a lead role in the development of the continuously improving sales and sale administration, customer sales support services that meet the needs of the company.
To discuss issues, review/evaluate lost sales and look to how improvements can be made
To provide on hand support and guidance on ‘how to sell’, techniques, support.


To be responsible for weekly Monday one to ones in conjunction with ISS To motivate the Sales Team and incentivise to achieve their KPIs and targets
Monitor and review on a weekly basis all ongoing deals and take responsibility for order sign off including matting orders and direct orders
To consistently review, monitor and seek ways to improve the sales processes across the group
To develop and progress the Telesales staff in their career at the company- ensuring the relevant skills/training is provided to achieve their KPIs
Monitor Sales Group Mailbox (all incoming leads), Website leads to monitor/ track all leads and maintain/review lead history
To take responsibility for the overall team’s margins


Process hard sales data relayed from the ISS to determine where there are training issues/needs and address these


Develop and maintain relevant contacts in designated accounts, to establish and develop long-term relationships and increase sales opportunities.

Identify potential new accounts and liaise with all interested parties to acquire these.

Ensure that the database of customers and their contact details are maintained and updated on a timely basis

To grow the database of clients through use of all media, identifying new opportunities and obtaining all relevant contact information

Working with externally based account managers, ensure that sales/orders are processed and prioritized in a timely manner to ensure that deliveries are planned to meet the required delivery date.

To be responsibility for ensuring KPIs are met by all the Telesales Team staff and weekly recommendations are made and implemented

To be responsible for ensuring that

all customer service is second to none by being pro-active in resolving issues

To take responsibility for one’s own continuing professional development
To promote wherever possible the company in a good light, seeking to retain business integrity and creditability through professional sales management
Educated to O – Level/GCSE level or equivalent in English and Mathematics
Strong proven sales track record of achieving sales targets


Excellent telesales skills
Excellent English – both spoken and written
Proven track record of high closing ratios
Strong interpersonal skills
Previous experience of training/coaching sales teams


Motivated and driven

-determination to succeed
Patient with the ability to work as a team at all levels
Ability to work in tandem with a senior colleague to the overall benefit of the team and ultimately the Company and its goals
Strong coaching and mentoring skills
Ability to read and interpret hard analytical data
Methodical and structured approach to work












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Meyer-Scott Recruitment - with branches in St Ives and Peterborough, Cambridgeshire
Call us today: 01480 398080 (St Ives) - 01733 892587 (Peterborough)

Registered office: 1a Station Road, St Ives, Cambridgeshire PE27 5BH
Registered in England and Wales 8376369