| Description: | Meyer Scott Ref: VR/02782
Administrator Perm Peterborough - £16,000 - £19,000 pa
To work as part of the C Supplies Team - responsible for inbound and outbound enquiries via telephone calls and emails.
Updating websites.
Have the ability to market products.
Telephone experience is paramount.
This role is about supplying products to Charities for them to give to people who are suffering from extreme hardship.
You must not be phased by any of the difficult beneficiaries we deal with.
As a Client Account Handler you will help charities with any queries that they may have regarding placing orders and their beneficiaries.
Answering calls promptly, you will accurately record information and answer any questions that the client may have, promoting exceptional customer service and customer satisfaction.
You will work closely with C Supplies to ensure we maximize both the customer service and income. This role is all about delivering the highest level of client management as well as ensuring we meet our sales targets.
Ensure that client satisfaction is maintained, if not enhanced.
Maintaining quality by adhering to standards and guidelines.
Liaise with the team to identify priority activities, highlighting issues and implementing remedial actions.
To carry out any administration duties, as required.
To highlight any issues, such as complaints, in a timely manner to your line manager.
Adopt a flexible approach to changes within the role.
Maintain company equipment, by reporting any defects / issues immediately.
To action incoming telephone calls, by actively listening to and accurately recording the information provided.
To ensure you have first class product knowledge on the goods and services we provide to the Charity sector.
Be fully aware of the difference between a feature and a benefit of a product, and use these to sell to the charity
Respond to emails into the organisation in a timely and efficient manner
Ensure customers receive prompt, courteous responses, and action in accordance with their needs
Follow agreed procedures to ensure clients calls are dealt with efficiently and effectively.
Process all verbal orders in line with procedures
Actively encourage new customer acquisition where possible
Resolve customer complaints and concerns
The ability to assist the client with the aim of closing an order
Become a trusted advisor to the client
Be actively interested in the products we supply and recommend additions where appropriate
Good listening skills and attention to detail.
Strong communication skills including a good command of English both verbal and written.
To work on ones own initiative and also as part of the team.
Awareness of data security/confidentiality.
Ability to maintain a professional manner whilst working under pressure
Microsoft office skills - Intermediate
Good telephone manner
Able to prioritise workload
Flexible approach to working hours
Good data entry skills
Ensure that all escalations follow the company reporting lines, as per the company structure
Any other duties, as required.
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