| Our Peterborough based client is currently seeking an experienced telesales executive. Duties will include:
• To be responsible for increasing the turnover and profit of the company by growing the customer average order value, total value and order frequency. To be responsible for managing allocated territories to ensure they meet the agreed targets, KPIs and objectives whilst adhering to the sales process.
• To implement sales plans to meet the specific sales and profit targets identified in the CSEs KPIs.
• Develop and maintain relevant contacts in designated accounts, to establish and develop long-term relationships and increase sales opportunities.
• Identify potential new accounts and liaise with all interested parties to acquire these.
• Ensure that the database of customers and their contact details are maintained and updated on a timely basis
• To grow the database of clients through use of all media, identifying new opportunities and obtaining all relevant contact information
• Working with externally based account managers, ensure that sales/orders are processed and prioritized in a timely manner to ensure that deliveries are planned to meet the required delivery date.
• Maintain effective internal communications to ensure that all relevant company functions are kept informed of sales objectives and developments in relation to accounts
• To liaise with appropriate internal staff, suppliers and customers to ensure that action is taken to correct any discrepancies clarify any ambiguous information and ensure that service is maintained.
• To take responsibility for maintaining current information relating to the use of sales/order processing systems.
• Take responsibility for ones own continuing professional development.
• Ensure the companys Health and Safety and legislative requirements are adhered to.
• To work within the designated team, either Independent Sector or Public Sector and use the appropriate skills to secure business in these areas.
• If working in Public Sector to work with the External Sales Team to facilitate the return of Tender Documentation within the required timescales
• To devise, implement and administer planning and forecasting procedures with customers to increase sales and profits within defined territories meeting and in compliance with sales targets, operating profits (approved sales margins) and other performance measures.
• To attend Shows and Exhibitions that promote products and/or services, attending to the interest of our customers at those events and where possible other interested customer groups.
• Ensure that all orders that require a special discount are officially signed off before being passed on to order processing. A system must be successfully implemented to ensure this control takes place.
• To ensure that the Company Handbook is adhered to at all times
Knowledge of the Fitness / Leisure Industry would be advantageous
Minimum of 2 years experience of dealing with a customer service focus
Adopts a consultative approach to selling
Knowledge of Microsoft Word, Outlook, Dealer, Opera and Excel.
Experience in dealing with problem solving and processing customer enquiries
Ability to work under pressure with limited supervision, whilst maintaining a high standard of work.
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