| Description: | Customer Account Manager (Planner), Huntingdon
£14,000 - £16,000
Meyer Scott Ref: VR/02559
Our Huntingdon based client is currently seeking a Customer Account Manager. The purpose of the role is to maintain and develop relationships with over 250 planner customers. To ensure that all orders placed are processed and dealt with in a timely manner and delivered to school on time. Duties include:
• Being able to deliver excellent customer service to our customers and enjoy dealing with people
• Have exceptional knowledge of our products and services, in particular planners (student, teacher and primary)
• The ability to use the main database and tracker database to ensure all information is kept up to date (Training given)
• Entering planner and other jobs onto the database and ensuring the information is current throughout the production process
• Tracking jobs throughout their progress
• Providing proof assessment to planner jobs where necessary
• Being able to provide a concise quote for various products where necessary
• Have a problem solving attitude, being able to deal with all types of queries, complaints and problems
• Being able to communicate with customers by telephone, email and mail
• Updating the customer user information on the database - daily
• Ensuring the website order tracking information is up to date on a daily basis
• Ensuring TNT dispatch information is up-to-date
• Supporting the customer services manager and fellow colleagues where needed
• Other tasks as required from time to time
Hours of work: 8.30 until 17.00 (1 hour for lunch)
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