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St Ives Branch
1a Station Road
St Ives
Cambridgeshire
PE27 5BH
Telephone: 01480 398080
recruitment@meyer-scott.co.uk

Peterborough Branch
11 Wentworth Street
Peterborough
Cambridgeshire
PE1 1DS
Telephone: 01733 892587
jobs@meyer-scott.co.uk

Title:Customer Service Advisor (VR/2424)

Date Posted:2nd March 2015
Salary/Rate:£7.50 per hour
Location:St Ives, Cambridge
Type:Temp to Perm
Contact:Sue Lovesey
Description:Our client is looking for a Customer Service Advisor to join their team.

Candidates will have previous experience in a similar role and will be available to work weekends or evening work on occasion.

Duties will include;

• Receiving calls and emails from customers .
• Dealing directly with customers either by telephone or electronically via OS ticket or Live Chat.
• Responding promptly to customer enquiries.
• Handling and resolving customer complaints.
• Obtaining and evaluating all relevant information to handle product and service enquiries.
• Providing pricing and delivery information.
• Performing customer verifications.
• Setting up new customer accounts.
• Processing orders, order cancellations, order transfers, customer refunds and requests.
• Directing requests and unresolved issues to the designated resource.
• Recording details of enquiries, comments and complaints on customer record/order records as appropriate.
• Recording details of actions taken.
• Communicating and coordinating with internal departments.



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Meyer-Scott Recruitment - with branches in St Ives and Peterborough, Cambridgeshire
Call us today: 01480 398080 (St Ives) - 01733 892587 (Peterborough)

Registered office: 1a Station Road, St Ives, Cambridgeshire PE27 5BH
Registered in England and Wales 8376369