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Title: | Customer Service Administrator (VR2415) |
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Date Posted: | 16th March 2015 |
Salary/Rate: | £22,000 p.a. |
Location: | Huntingdon |
Type: | Temporary |
Contact: | |
Description: | Customer Service Administrator 6 month Contract Huntingdon Salary: £22,000 p.a.
The individual in this position will be part of the centralized Customer Services team and will report directly to the Customer Service Manager.
The role has a strong team focus and will involve liaising with the field and office based teams in Europe, and also with customers across the EMEA region, and operates in a multi-lingual, multi-cultural and multi-currency environment.
The individual in this position will need to be flexible enough to help and support the other members of the customer services team as and when required in order to help achieving the overall business goals.
DUTIES & RESPONSIBILITIES:
Create and maintain the integrity of customer records in all systems. Liaise with the sales team in order to create quotations as required. Obtain the necessary approvals in accordance with the approval guideline procedure (and using the QRAF: Quote Request Approval Form). Complete and send out quotes, monitor open quotes and follow up for customer acceptance. Maintain accurate records of pricing and terms for each customer, based on approved quotes, and monitor quantities for volume related deals. Validate internal shipping requests (telephone messages and emails) that do not come directly from a customer Check the orders are in line with the current agreements and process them in line with the SOP (Sales Order Processing) procedures. Validate receipt of product by the customer if necessary Invoice customer orders in a timely manner, respecting each customers requirements Manage contracts and pricing agreements to ensure that a valid agreement is always in place. Maintain a good customer relationship at all times Ensure customer satisfaction in dealing swiftly with their queries, and complaints, in an efficient and professional manner, in accordance with the TEL procedures in place (including RMAs, credit notes if required etc.) Investigate any delivery discrepancy notified to TEL by the customers or the field team, and act accordingly (modifications to the paperwork if required, obtain PODs, check invoices etc.) Follow the procedure for the return of any equipment Update of the various software and tracking databases as and when required, including customer training forms and Hot Stop Effectively handle the DTFs (Device Tracking Form) received in accordance with the current procedure Ensure all rentals are invoiced appropriately and in accordance with rental agreements Notify the Accounting Dept. of any orders that may result in revenue recognition issues so that the appropriate reserves can be made Filing and keeping the folders up-to-date
EDUCATION AND EXPERIENCE:
At least 3 years experience of sales order processing or customer service in an international company. A blend of customer services and finance background a plus. IT proficient especially in Microsoft Office applications (Excel intermediate level required) Excellent communication skills and ability to multi-task in a fast paced environment Good organisational skills, flexible approach and able to respond to changing priorities Excellent attention to detail
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