| Our client is looking for experience customer service administrators who are fluent in German or Dutch. Duties will include;
Preferred shifts 2 on off (salary up to £19,700 per annum) and 09:45 18:00 (salary between £18,000 - £20,000 per annum).
Receive incoming calls
Assist with new customers enquiries
Process orders received via the telephone, fax, e-mail or internet
Be proactive in the area of Customer retention
Use various internet sites to resolve parcel queries
Use of excel spreadsheets
Provide customer support to new and existing customers.
A good understanding of the Companys products and business structure.
Promote the Company at events abroad
Offer support to all areas of the business.
Assist the Company in maintaining its goal of World Class Customer Service.
Normal working hours: 09.45 -18.00 Monday to Friday with flexibility to work hours between 08.00 and 18.00. Working week of 37.5 hours
This list of Responsibilities is not exhaustive and is not designed to limit or inhibit the way we work or how the role develops.
It is intended to be a fluid document and indicates how we currently see the role.
The successful applicant will be required to undergo a CRB check.
Employee Benefits.
37.5 hour working week, Monday to Friday.
22 days Holiday + 8 days UK Bank Holidays (pro rata)
Additional 2 days after three years = 24
Additional 1 day after five years = 25
Death in Service benefit equal to 4 times basic salary.
Contributory pension scheme with additional company contribution up to 5% of basic salary - Available after probationary period.
Subsidised private health insurance scheme - Available after probationary period.
PHI (Permanent Health Insurance) - after 6 months long term sickness.
Access to free products at work.
Heavily discounted products for home use.
Childcare voucher scheme.
Eye care scheme.
Free confidential counselling service.
Free parking.
Discounted Gym membership.
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