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St Ives Branch
1a Station Road
St Ives
Cambridgeshire
PE27 5BH
Telephone: 01480 398080
recruitment@meyer-scott.co.uk

Peterborough Branch
11 Wentworth Street
Peterborough
Cambridgeshire
PE1 1DS
Telephone: 01733 892587
jobs@meyer-scott.co.uk

Title:Resident Liaison Administrator (VR/02288)

Date Posted:9th January 2014
Salary/Rate:£8.20 - £9.23
Location:Wisbech
Type:Temp to Perm
Contact:
Description:Meyer Scott Ref: VR/02288

Resident Liaison Administrator

– Wisbech - £8.20 - £ 9.23

The role of the Resident Liaison Officer is a vital one. Through your words, action and commitment to giving good service, an impression of the company will be formed in the minds of our customers that will directly reflect on our good name.

You will facilitate the smooth running of projects by building and maintaining positive relationships between the residents, tradesmen, client representatives and the team.

It is the belief that your role is one of the most critical within the site team, as achieving excellent customer relationships is a main route to repeat business. The role will report directly to the appointed Contract Manager.

Scope of the Role
• Assist with site set up, ensure ID system on site for all operatives and staff
• Develop effective working relationships with client representatives to reduce duplication and ensure consistency of information and approach
• Arrange appointment for surveys and works
• Visit each resident prior to work commencing to introduce the community and communicate the scope of works, assist with Resident Choice options, provide residents contact numbers and a pack detailing the full RLO process
• Carry out a property pre-works condition survey and appliance survey with photographs where necessary with the tenant before works start in the property
• Establish resident's individual requirements by carrying out an initial resident profile, documenting any points discussed and tailoring individual communication plans accordingly.
• Create and maintain property files, visit properties during works in progress to monitor progress on site and record
• Work with site staff to implement effective practices, liaise with site management staff to enable the flow of information between all parties
• Where appropriate, consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback and discuss any other locally significant issues
• Ensure all RLO procedures and paperwork is administered in line with the policies and procedures
• Manage complaints in line with our complaints procedure
• Produce and distribute high quality, easy to understand communication materials as requested
• Participate in Project Management meetings as required
• Work with the Community Investment Officer to deliver initiatives to the residents
• Observe site Health & Safety rules and ensure any risks are reported immediately to the site manager
• Along with SHE advisors (Akeva), and client community investment officers, conduct presentations in local schools and youth projects
• Ensure the 'Key Safe' procedure is adhered to in line with company policy
• Provide Handover Welcome Pack and Resident Guide Handbook. Arrange satisfaction surveys for all residents, collating responses and work with project staff to use feedback to improve our service
• Seek continuous improvement in resident liaison procedures
• Any other reasonable management request


Educated to GCSE level or equivalent Educated to A level standard or equivalent

Experience
Previous experience within a customer service based role.

Previous resident liaison experience within the construction / social housing sector
Basic understanding of construction in social housing.

Report writing


Skills and Attributes
First rate communication skills
Good at developing relationships
Ability to work remotely as well as part of a team
Able to work to deadlines
Computer literate in MS Office
(Word / Excel / Outlook etc)


• Self starter and highly motivated
• Social aware and commercially aware
• Ability to work within guidelines
• People person (this role requires a lot of interaction with people from all walks of life and at all levels)
• Good team members, whilst still happy to work alone
• Excellent attention to details












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Meyer-Scott Recruitment - with branches in St Ives and Peterborough, Cambridgeshire
Call us today: 01480 398080 (St Ives) - 01733 892587 (Peterborough)

Registered office: 1a Station Road, St Ives, Cambridgeshire PE27 5BH
Registered in England and Wales 8376369